Terms & Conditions


These Terms and Conditions constitute a legally binding contract between the customer ("you") and Shoes By Bryan - UK Ltd ("Shoes By Bryan") and apply to the ordering, purchasing, fulfilment and delivery of Direct Import Goods from the top level domain name shoesbybryan.com ("Website").


You agree to be bound by the Terms and Conditions by accessing the Website, regardless of whether you create an account or make a purchase.


If you do not agree with any part of these Terms and Conditions you must leave this Website immediately.



"Direct Import Goods" means those goods available from Shoes By Bryan via the Website.

"Order" means an Order for Direct Import Goods placed via the Website.

"Taxes" means any taxes (including goods and services tax and other value added taxes), levies, imposts, charges and duties (including stamp and transaction duties, import and export duties) imposed by any authority together with any related interest, penalties, fines and expenses in connection with them in relation to a transaction contemplated under these Terms and Conditions.


As a condition of creating an account with Shoes By Bryan, you consent to us sending you Administrative Emails and Promotional Emails. In this document:

a) "Administrative Emails" involve details of account activity and purchases you have made.

b) "Promotional Emails" consist of product information, new offers and information about Shoes By Bryan. You may choose to opt-out of receiving Promotional Emails anytime by simply clicking the unsubscribe button at the bottom of emails from Shoes By Bryan and following the instructions.


There are two ways to shop on this Website:

1) Buy designs from the product gallery

2) Buy a unique style of shoes you created using the customization function




When you place your order, we will issue you with an order number by email. Please note that this is not a confirmation that your Order has been accepted.


Information contained on the Website constitutes an invitation to treat. No information on the Website constitutes or should be deemed as an offer by us to supply any shoes or other products. However, Shoes By Bryan will make every effort to supply the shoes you have ordered to you, or other products you have selected for purchase.


  • verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud; and

  • confirming Shoes By Bryan are able to supply the shoes you have ordered.


If we cannot process or accept your order after payment is received we will contact you by email or telephone.


Whether you buy an existing design appearing in the Website's gallery or you create a unique style, Shoes By Bryan retains all copyright and does not offer, extend, or transfer any license or copyright to you.


You agree that, if your offer is accepted by Shoes By Bryan in accordance with these Terms & Conditions, in addition to contracting with Shoes By Bryan in relation to the purchase of certain products, you are also separately contracting with Shoes By Bryan to arrange for the delivery of those products to your nominated address.


Shoes By Bryan and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


You agree to not attempt to "hack" the Website or any other websites you do not own. This includes without limitation, trying to guess users passwords, "phishing", accessing "hidden" URLs, attempting to trigger remote code for the purpose of accessing data or material you would not otherwise have access to.





If you decide to purchase a pair of shoes or other product from the Website, you agree to promptly pay the associated fee. You acknowledge that if you trigger a "chargeback" through your credit card provider we reserve the right to no longer conduct business with you.


You acknowledge that all discounts arising from Promotional Offers are applied to transaction amounts only after any existing account credit or gift certificate credit has been deducted from the total amount of your order.


Only one promotional offer can be used per order.





Returns & Refunds:


Shoes By Bryan happily accepts returns. Depending on the type of return being made, Shoes By Bryan will issue refunds and cover the cost of return shipment if the products you return: a) qualify for refunds and free return shipping, and b) the return is made no later than eight (8) business days after an order has been declared received or shipped by the shipping company's shipment tracking system.


Products purchased from the Website can only be returned for refund if they are unused and in salable condition with all original packaging. If the returned products show signs of use, wear and tear, or are otherwise unsalable, Shoes By Bryan will unfortunately be unable to refund you the full purchase amount and will not cover the cost of return shipping.


If you decide you’re unhappy with your purchase and would like to return your entire purchase, Shoes By Bryan will refund you 50% of the purchase price and cover the cost of return shipping.


If you have purchased more than one (1) pair of shoes and wish to make a partial return, Shoes By Bryan will happily refund you in full for the pair(s) of shoes you wish to return if they are not used and are in salable condition. Returns of four (4) or more pairs of shoes will require Shoes By Bryan to withold 25% from the total purchase amount refund as a return fee and Shoes By Bryan will cover the cost of return shipping. 


If you decide to return products that Shoes By Bryan deems used, worn or unsalable you are entitled to a 25% refund of the purchase price. If you would like Shoes By Bryan to ship your returned products back to you, Shoes By Bryan will invoice the cost of shipping to you and ship your products after you have settled the invoice.



Manufacturer Warranty:


Shoes By Bryan guarantees that the shoes it designs and makes are free from manufacturing defects and extends a manufacturer's warranty for damage or breakage excluding normal wear and tear for up to three (3) months form the date your order has been declared received or shipped by the shipping company's shipment tracking system. In the event of damage or breakage from defective manufacturing, Shoes By Bryan will only cover all required shipping for customers sending products for repair from addresses inside the EU and UK and receiving repaired products from Shoes By Bryan to addresses in the EU and UK. Customers sending products for repair from addresses outside the EU and UK and receiving repaired products from Shoes By Bryan to addresses outside the EU and UK must pay for all required shipping to repair products under this warranty.






Shoes By Bryan, through the transaction provider PayPal, employs the Secure Sockets Layer (SSL) technology to protect transactions with our customers. However Shoes By Bryan will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner as a result of using this Website.




Subject to these Terms and Conditions, we will supply to you the products indicated on your order confirmation. 

When placing an order for shoes, the images displayed on the Website are a representation only. The actual shoe that is made for you may differ to the represented images (see Shipping). Your ability to return shoes is subject to the Shoes By Bryan returns policy (see Returns & Refunds).




In all instances estimated delivery times are between 2-7 business days.


Every effort is made to ship your order according to the estimated delivery times provided. Estimated ship times may vary or change due to changes in supply or circumstances beyond the control of Shoes By Bryan. If your shoes or other product has not arrived after the estimated delivery time, please contact Shoes By Bryan on sales@shoesbybryan.com.


Unless otherwise agreed by Shoes By Bryan, Shoes By Bryan will deliver your shoes or other product to the address indicated on your order confirmation. If no-one is available to take delivery of your order, you are responsible for contacting the carrier and arranging re-delivery or pick-up.


Risk and Title in Direct Import Goods passes to you on the date and time of delivery of the goods to Shoes By Bryan's nominated delivery agent in the country of export.


As noted above, if your offer is accepted by Shoes By Bryan in accordance with these Terms & Conditions and notwithstanding that the delivery of the relevant products to your nominated address will be arranged by Shoes By Bryan, you will be considered the importer of record in respect of those products.


In respect of an order of Direct Import Goods, Taxes may be levied with respect to the goods by the destination country to which the goods will be delivered and/or the country from which the goods are shipped. Shoes By Bryan will be the importer of record for the purpose of customs and border processing and, as the importer of the goods, we agree to pay such Taxes to the relevant authority in addition to your payment to us of the price. The customer will cover the delivery charge of the goods.




Shoes By Bryan has not reviewed these websites in any great detail, and cannot vouch for the content on these pages. You agree to access these links entirely at your own risk.




If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected.


Neither our failure nor your failure to enforce any part of these Terms and Conditions constitutes a waiver of such Terms and Conditions. Such failure will in no way affect the right to later enforce a part of these Terms.


No Shoes By Bryan employee or agent has the authority to vary any of the Terms and Conditions.


Shoes By Bryan shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Shoes By Bryan, and Shoes By Bryan will be entitled to a reasonable extension of time for the performance of such obligations.


Whilst every effort has been made to ensure the information contained within this Website is correct, Shoes By Bryan makes no warranty as the accuracy, comprehensiveness, or correctness of any material, and provides all material on an "as is" basis.




If a provision of these Terms and Conditions is or becomes illegal, invalid or unenforceable that shall not affect the validity or enforceability of any other provision.


At Shoes By Bryan, the importance of protecting your privacy is paramount. We promise to do everything in our power to ensure you shop with us with confidence.




We strive to only collect personal information necessary to conduct business as a premier retailer of 3D printed customizable footwear.


your full name and contact details (such as phone and email),

the name, address and contact details of the person who will take delivery of the product,

your billing information,

sizing measurements, and

any personal information you disclose to us when you complete an online form on our website www.shoesbybryan.com ("Website"), or send us via email.


Any personal information which is collected will be used and disclosed only to provide you with the products and services you've requested, or otherwise to carry out our business.


If you are subscribed to receive promotional material from us, we may send you such material periodically. You may unsubscribe from receiving this material at any time.






Your personal information may be stored by us both electronically and in hard copy form. We take all necessary measures to ensure the security of your information in both these forms.


If you would like more information about the way Shoes By Bryan manage your personal information please contact Shoes By Bryan.


From time to time it may be necessary for us to revise our privacy policy. Any changes will be made in accordance with the Human rights Act 1998 and the Data Protection Act 1998. We may notify you about changes to this privacy policy by posting an updated version on our Website.


As a condition of joining the Shoes By Bryan mailing list, you consent to Shoes By Bryan sending you Promotional Emails. In this document, 'Promotional Emails' includes product information, new offers and information about Shoes By Bryan. You may choose to opt-out of receiving Promotional Emails anytime by simply clicking the unsubscribe button at the bottom of our emails.


If you do not agree with any part of our privacy policy or any of our Terms and Conditions, you must leave this Website immediately and not make any purchases.